Before writing to our support, try to find your answer here.

Practical information that will definitely come in handy

CZdálnice is not a state-authorized seller, but it is the first seller that plants trees for motorway vignettes.

If the license plate of the vehicle has changed due to reasons such as loss, theft, or destruction of the original license plate, your highway toll sticker remains valid. However, it is necessary to inform us about this change. Fill out the License Plate Change Notification and attach a copy of the document confirming the license plate change (for example, a copy of the vehicle registration certificate, which includes the original and new license plate, and the VIN code of the vehicle).

To return to the main menu, press one.
Form here

You must wait for the confirmation email, which will provide information about the activation of the highway toll sticker.

You can verify the validity of the highway toll sticker in our validity check system or on the official website of the highway toll sticker seller

You will receive a confirmation of validity only after the amount is credited to our account; this process may take up to 3 days.

The electronic highway toll sticker is non-transferable between motor vehicles. In the event of selling a vehicle, the electronic highway toll sticker remains valid for the original vehicle.

The electronic highway toll sticker cannot be transferred between individual vehicles. However, if you need to change the license plate of the vehicle due to loss, destruction, or theft, it is possible. Simply send us your request at [email protected] along with a copy of the vehicle registration certificate proving this fact and the new license plate. The change incurs a fee of 150 CZK.

In case you make duplicate orders on our portal with overlapping validity dates, our system automatically activates them to ensure their validity is continuous. This functionality also applies if you place your first order with us, and it overlaps with the current validity period; in such cases, the sticker is activated to ensure continuous validity.

If you haven't found the answer to your question here, please write to us at email [email protected].

Sledujte nás na na sociálních sítích​